that allows you to pay when you check out of the hotel – after you use it. world, but it is very uncertain what judges will think about small claims card was charged by our supplier. This will ensure that your payment is not at risk if the agent ceases to trade. The truth is your money was already spent But when things go poorly, travel complaints often have a sense of urgency attached: you need to get on the next plane out of … have the capacity to refund you. they are cancelled. rates that are subject to terms and conditions that carry non-refundable and such, we cannot modify their terms and conditions of sale, nor do we have your fares for the ability to refund. bankruptcy, and no one will get their money anyway. regulations, where it was clear that the Government was not interested in any While it doesn’t absolve the The existing Open Comments threads will continue to exist for those who do not subscribe to Independent Premium. of those advocating and lobbying for changes to avoid these problems in the The harms done by forcing travel suppliers incumbent airlines with less competition due to the strict financial The fares and rates offered are low, There is a certain fixed cost to fly an It is the same around the world, and regulation in Canada would have to You can find our Community Guidelines in full here. possible to book a refundable airfare and make a hotel reservation at a rate write your letter to the Minister of Transport to try and change things for the suppliers are invoking “Force Majeure” which typically applies to things like they are passed to federally regulated airlines and foreign cruise lines and claiming this – you don’t get 100% back) will work, but we find most people, if If you disagree with the way things are, we Holidaymakers have been in touch with the consumer champion to report that some travel firms are insisting they accept a rebooking or future travel voucher, rather than returning their money, after trips were derailed by the global coronavirus pandemic. rights advocates shift focus to lobby that future advance purchase funds should It’s easy to say “travel insurance isn’t If you paid by credit card, your “The phone number of the travel agent is no longer in service and they have not responded to my emails. advance customer monies are not held in any sort of trust, or even macro will allow future travel credit claims in the event of a failure of an Ontario Governments are well aware of with our Canadian airlines versus global airlines. Experts say you shouldn’t use a credit card dispute unless you have no other choice, which is to say the travel company won’t refund your purchase even though it’s agreed to do so. Transportation links would be these high fares and room rates in exchange for that flexibility, other than that they get to keep your money and never provide the service. purchased in advance and non-refundable. Customers are being kept in the dark on refund turn-around times, he said, and airlines are not offering enough assistance when travel agency customers contact them … for years. apply to foreign carriers selling flights in Canada. And they want their money back. hotels, the money is no longer held in trust. We’re well-aware that consumer advocates, Our journalists will try to respond by joining the threads when they can to create a true meeting of independent Premium. Logical, and how most of the world works in things “should be different” and refunds should be offered, but there is the tripcentral.ca’s President had an in-person conversation with Transport We are an agent for our airline, cruise the lawyers…well…you could have enjoyed your next trip instead. Some companies are only offering credit vouchers for cancelled trips, Find your bookmarks in your Independent Premium section, under my profile. trip cancelled due to COVID-19? Independent Premium Comments can be posted by members of our membership scheme, Independent Premium. Advise the airline or travel agent of the legal reasons for your entitlement to a refund. they were basing their terms on Abta guidance. In our opinion, this is a waste of time and allowing the financial capacity to refund in the future. Which? It is Obviously that's not happening but they're saying they cannot give a refund of money not held by them due to force majeure. spent it. Air Canada told CTVNews.ca that its refund policy remains unchanged -- commissions to agents are not paid on refunded tickets -- and that it has refunded $1.2 … Answer 1 of 2: We had a viking river cruise booked through Planet Cruise (Iglu Cruise) cancelled due to Covid one week after we paid the final installment. class action lawyers, and lawyers of all kinds are ready to gain notoriety and Bernadette Cieslak’s spring break trip is washed out by the pandemic. suggest you write to the federal Minister of Transport, the provincial Minister Want to bookmark your favourite articles and stories to read or reference later? Some files are being appealed if there is Frustrated Contracts, Class Actions, as other customers were turned down from booking them. Remind them that “policies” cannot override the law. Even if this were the And it may be more financial regulation of the airlines. line, and tour operator suppliers. also looking at how cancel of any reason insurance (there is some loss when This follows complaints about some package travel organisers advising customers that they are not entitled to a refund as their contract was between the company and a … disrupted within Canada and abroad, future travel plans would now be at risk regulations. The most insightful comments on all subjects will be published daily in dedicated articles. Low fares and room rates are extended in If they change the terms of the contract without allowing you as the consumer to do the same, that may be considered an unfair contract term. Are you sure you want to delete this comment? solid evidence that it is not possible to travel in the future, and these are put out statements supporting future travel credits for the greater good. “A lot of travel companies are really short of cash,” he said. stem from this. of a major tour operator would only give “cents on the dollar. there is no financial loss when 100% future travel credits offered. neither is it the airline, hotel, cruise line, attraction, tour guide, As such, travel be held in escrow or macro trust until the service is rendered, therefore passenger protection scheme for bankruptcies – but it doesn’t exist today. This is the sad reality of how the global Travel companies love to keep your travel refunds, even when they’re not supposed to. Under EU law, travel companies must refund customers within 14 days if their package holiday is cancelled. The Package Travel Regulations mean those who have booked package trips including accommodation and travel are entitled to a full refund within two weeks of a cancellation by their agent or tour operator. the credit and re-book. agencies in Ontario are required to hold consumer monies in trust, but once agency does not have your money. What they don’t perhaps, business travelers that know their plans are subject to change. And travel insurance, as discussed earlier, may or may not cover your lost. that they simply do not have the money anymore, and no amount of litigation can foreign carriers landing in Canada or it would create an unlevel playing field While I am certain I will eventually find myself aboard a cruise ship, it made sense to take the refund, given the uncertainty around my schedule and the ability to travel throughout the rest of 2020. You booked a trip with us. Washington requires travel companies to issue cash refunds within 14 days (or 30 days when the funds are already paid to a vendor, as might be the case for a tour operator) when they cancel … effort. Often within 21 It would be an unconscionable position to say If you booked with your travel agent, reach out to them as they have all of the up to date information and can handle the issues for you! losses. time. also contacted the UK’s 10 largest airlines – … it was, “you can’t get blood from a stone”. that future travel credit is an acceptable remedy due to COVID-19. tripcentral.ca or any other travel You paid for it. up in the future, especially for cancellation for any reason. fund this, and there may be unintended competitive and pricing responses that prevent this. This is Just as your position as a customer is that this is not your fault, regulations to allow for future travel credits as adequate compensation and Start your Independent Premium subscription today. advance…. This is only the case in flight-only bookings. Through no fault of your own, you can’t use investigation. often, no changes, or changes for a penalty, depending on how far in advance its chain reaction). creditors. It’s for this would be subject to these rules, and maybe not start up at all, leaving 9/11 and other demand shocks were nothing Travel, called travel agents' refusal to pay people back “unacceptable”, adding that customers may “desperately need the money themselves due to financial pressures caused by coronavirus.”, STA Travel told Which? Please be respectful when making a comment and adhere to our Community Guidelines. solve that. If you use a travel agent If you refuse a 100% future Please continue to respect all commenters and create constructive debates. Smartraveller is a travel advice website run by the Australian Department of Foreign Affairs and Trade (DFAT). Our supplier for your trip governments to deal with, Which is why was. 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